Shipping & Exchange Policies
and
Frequently Asked Questions

Shipping and Fulfillment:

Today Was Not the Same books are personalized with handwritten messages. Personalized copies of books ship 5 business days after orders are placed. If your book order contains 3 or more books, please provide an additional 2 business days for your personalized books to be shipped. Standard shipping orders should arrive within 10 business days of the date the books are shipped.

This shipping policy provides time for the author, Jatrean M. Sanders, to fulfill each order by personally handwriting a note in each book, and also includes time for standard shipping and delivery through the U.S. Postal Service. In many instances, your book will arrive before the shipping policy time period. However, this shipping policy ensures that you allot enough time in case you are ordering Today Was Not the Same as a gift or for a special occasion. Priority shipping options are also available if you need to receive your book quickly.

If you do not receive your order within 20 business days, please email support@jatreansanders.com. Contacting Jatrean Sanders Enterprises, Inc. by email is the only way that we are notified of a shipping delay. Unfortunately, we do not routinely receive notification of delays from the U.S. Postal Service, so please do not hesitate to email support@jatreansanders.com.

Exchanging Damaged or Defective Books:

In the unlikely event that you receive a damaged or defective book, we are happy to exchange the item for a new one. Please email support@jatreansanders.com within 30 days of receiving your product to begin the process.

Frequently Asked Questions

Frequently Asked Questions:

1. What is the Appropriate Reading Level for Today Was Not the Same?

Although this book is appropriate for children ages 7-years-old and older because of the content and reading level, the author suggests that adults and parental figures read this book with their children so they can together engage in dialogue.  As for children under the age of 7, introducing a child to the beautiful illustrations of a Black family with diverse physical features, reinforces self-worth, pride and confidence, and normalizes these images for children from different racial backgrounds who may lack exposure.

2. Can you show me what a personalized book may look like? And, why do I have to answer so many questions to purchase?

3. What is taking my book so long to arrive?

First, we apologize for what may seem like a delay with your book order.  As stated in our shipping policy, personalized copies of books ship 5 business days after orders are placed. Standard shipping orders should arrive within 10 business days of the date the books are shipped.  This time period provides time for the author, Jatrean M. Sanders, to fulfill each order by personally handwriting a note in each book, and also includes time for standard shipping and delivery through the U.S. Postal Service.

4. If I am ordering Today Was Not the Same for a special occasion, or I need the book by a certain date, how early in advance do I need to place my order?

The author, Jatrean Sanders, is honored that you want to share the book she has written with someone for a special occasion, and she is thrilled to make it especially memorable by referencing the occasion in a personalized note! Please make sure you order your book at least 20 business days before the date that you would like to receive it in the mail from the U.S. Postal Service.  And, do not forget to mention the celebratory occasion or event in “special message” section when you purchase the book!

5. What should I do if 20 business days have elapsed and I still have not received my book?

In many instances, your book will arrive before the shipping policy time period expires; however, if you have not received your book within 20 business days of the date you ordered it, please email support@jatreansanders.com. Contacting Jatrean Sanders Enterprises, Inc. by email is the only way that we are notified of a shipping delay.  Unfortunately, we do not routinely receive notification of delays from the U.S. Postal Service, so please do not hesitate to email support@jatreansanders.com.    

6. What if I need a copy of Today Was Not the Same sooner than 20 business days? Are there expedited shipping options, or other ways to purchase?

Yes, absolutely!  We want to make sure that you are able to receive your book as expeditiously as possible.  That is why we offer priority shipping options at check out.  Also, please keep in mind that you may purchase copies of Today Was Not the Same on Amazon, and in doing so, you may take advantage of the expedited shipping options that are available – and you still support the author, Jatrean Sanders.  It is a win, win for everyone!  

7. If I purchase a copy of Today Was Not the Same on Amazon, is the book different from the version sold on this website? And, will I receive a personalized copy signed by the author?

Yes, the books are exactly the same!  When purchasing Today Was Not the Same on Amazon, it handles the shipping, fulfillment and customer service inquiries, so you must contact them.  Additionally, Amazon’s shipping, returns and exchange policies apply to the purchase.  However, your purchase fully supports the author and helps to expand Today Was Not the Same‘s reach in the global market.  So we thank you and are just as enthusiastic when you purchase the book on Amazon! 

Unfortunately, the copy of Today Was Not the Same that you receive  through Amazon will not be personalized or signed by the author.  But, Jatrean Sanders would love to sign your book in-person or meet you at a virtual meet & greet! Click “Join Me” and find information about her next in-person or virtual appearance.

8. What is the difference between Jatrean Sanders Enterprises, Inc. and Jatrean Sanders, Esq.?

Jatrean Sanders Enterprises, Inc. is company that published Today Was Not the Same, which was written by the company’s President & CEO, Jatrean M. Sanders, Esq.  After practicing law for 12 years in Atlanta, GA, Jatrean Sanders ventured out to pursue a childhood dream of becoming an author. 

 

Jatrean Sanders Enterprises, Inc. is a Black- owned and women-owned small business that was incorporated in the State of Georgia.  As of now, Today Was Not the Same is the only book published by Jatrean Sanders Enterprises, Inc.; however, Jatrean Sanders aspires to publish more books and sale more products in the future. So stay tuned!